Forty new backpacks, and every one of them needs a FAQ

A store adds forty new backpacks, and every one of them needs the same kind of FAQ: what fits inside, how to clean it, how it is carried. Writing those by hand is slow. Drafting them in a chatbot is faster, and then every answer is copied between two windows and checked against a product page the chatbot never saw. Adobe Commerce and Magento Open Source have nowhere to draft a FAQ from the product itself.

What it is for

FAQ Kit AI Generator drafts FAQs inside the admin, from the item's own content. Open a backpack's edit page, press Generate FAQs with AI, and a review page lists candidate questions and answers drafted from that product's name, SKU and descriptions. Untick the weak ones, press Apply Selected, and the rest are saved as that product's FAQs.

It is the AI half of a pair. FAQ Kit is the FAQ manager: it curates, assigns and renders FAQs on Luma and Hyvä Theme, and it already shows the AI controls – greyed out, with a hint naming this package. FAQ Kit AI Generator is a free, optional companion that switches those controls on. It adds no table and no storefront output; FAQ Kit shows the FAQs it helps write.

The model call goes through LLM Provider, the free on-premise gateway, with your own provider key. One command installs the lot:

composer require webmaster-ramos/module-faq-kit-llm

Composer brings FAQ Kit and LLM Provider with it. Remove the companion later and FAQ Kit keeps working exactly as before, with its AI controls greyed out again.

What changes in the merchant's week is that a new product line starts with a list of drafts to review, not a blank form.

How it can be used

A new product, from its own description. Product and category runs are grounded in catalog content, and the model is told to base everything on the source and invent nothing. Good descriptions make good drafts; thin ones make thin drafts, which is the honest trade-off.

A policy, a supplier sheet, a support macro. Paste the text, or upload a .txt or .md file, and draft store-wide or widget FAQs from it. For products and categories the same text extends the catalog content. Uploaded files and pasted text are not stored.

Four starting points. Generate with AI on the FAQ Entries grid, and Generate FAQs with AI on the product, category and FAQ widget edit forms. A form opens the review page already scoped to its item, and Apply Selected assigns the drafts to that item.

More without repeats. Questions that already exist for the same target are filtered out, and Generate more adds candidates without repeating the rows on screen. Pairs per run, language, length caps, the prompt and an answer style are FAQ Kit settings.

A budget you set. The model for FAQ generation and its own daily spend cap are chosen in LLM Provider, from chat models this package declares with structured-output support. Every call is logged there with tokens and estimated cost. If the provider is down, no model is chosen or the cap is reached, the review page says so and links to the configuration; the rest of the admin and the storefront are untouched.

How it compares

No separate measurement was run for this package; the comparison rests on two earlier readings. On 2026-09-15, thirty FAQ listings on the Marketplace were opened: none sells AI generation of FAQ content. The one AI entry, EbizON's free AskPro, answers shoppers' questions on the storefront, a different job. On 2026-09-08 the Marketplace's AI cluster was 24 listings of content generators, chatbots and assistants; the content generators read on 2026-08-05 cost USD 99 to 229 and are sold for product descriptions and metadata.

So the usual way to get AI-drafted FAQs into Magento is a general content generator plus copying, or a chatbot plus copying. This package differs in ways that can be shown:

• The drafts land in a FAQ engine, assigned to the product, category or widget they were drafted for, with a review step no candidate skips.
• The source is the store's own content, not the model's general knowledge.
• It is free, and so is the gateway. The nearest thing to that gateway on the Marketplace, Plumrocket's AI Connector, is a subscription – USD 99.00 the first year, 49.00 a year after. Your only running cost is your provider's bill.
• Spend is bounded per feature – a daily cap for FAQ generation alone, and a usage log with tokens and estimated cost.

Where something else fits better, it is worth saying. If you want copy for product descriptions and metadata, a content generator does that, and this package does not. If shoppers should get answers in a chat, a storefront assistant is the purchase. And if you do not want a model provider account at all, FAQ Kit alone is a complete FAQ manager.

What it does not try to be

It does not work without FAQ Kit and LLM Provider. It includes no model access – no account, key or quota. It never saves a candidate on its own and runs one item at a time: no scheduled or bulk generation. It reads plain text only – no PDF, Word or web page – and does not translate or rewrite existing FAQs. The listed models are Anthropic and OpenAI; a local Ollama model works only if it supports structured JSON output and is admitted as untested. Source text is sent to the provider you configured, and nowhere else. The rest is in the FAQ on the extension's page.