Terms of Service

Version 1.0.0 · effective 2026-05-02

These Terms of Service (the "Terms") govern access to and use of the website https://webmaster-ramos.com (the "Website") and the services offered through it, operated by Ruslan Moskalenko, doing business under the trade name Webmaster Ramos (the "Licensor"). These Terms are published in compliance with the Spanish Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE) and the Royal Legislative Decree 1/2007 approving the consolidated text of the General Law for the Defence of Consumers and Users (TRLGDCU).

1. Provider identification

Trade name: Webmaster Ramos
Owner (autónomo): Ruslan Moskalenko
NIE: Y6786650P
Business address: Avenida Maisonnave 41, 3ºB, 03003 Alicante, Spain
Contact email: contact@webmaster-ramos.com

2. Acceptance of these Terms

2.1. By accessing or using the Website, registering an account, purchasing a product, or downloading any digital content, the Customer agrees to be bound by these Terms, the Privacy Policy, the Cookie Policy, the Refund Policy, and — for software products — the Software License Agreement.

2.2. If the Customer does not agree to these Terms, the Customer must not use the Website or any of the services offered through it.

2.3. These Terms apply both to consumers and to business customers, with the consumer-specific clauses (Sections 9 and 10) applying only where the Customer acts outside the course of a trade, business, craft or profession.

3. Eligibility and accounts

3.1. To register an account, the Customer must be at least eighteen (18) years old or have the legal capacity to enter into binding contracts under the law of the Customer's country of residence.

3.2. The Customer is responsible for keeping the account credentials confidential and for all activity that occurs under the account. The Customer must notify the Licensor without undue delay of any unauthorised use.

3.3. The Customer shall provide accurate, current, and complete information at registration and shall keep it up to date. The Licensor may suspend or close any account that contains inaccurate, false, or misleading information.

3.4. The Customer may close the account at any time by contacting contact@webmaster-ramos.com. Closure of the account does not terminate existing license agreements granted under the Software License Agreement, which continue to apply to the licensed copies under the terms agreed at the time of purchase.

3.5. The Licensor may close an account that has been inactive for twenty-four (24) consecutive months, with at least thirty (30) days prior notice sent to the email address registered to the account. Closure of an inactive account does not affect existing licence agreements granted under the Software License Agreement, which continue under their own terms.

3.6. The Customer is solely responsible for any tax, regulatory, or financial consequence arising from the Customer's use of the Website, including without limitation the correct declaration of the Customer's own VAT number, the suitability of the digital content for the Customer's jurisdiction, and the compliance of the Customer's deployment with applicable law.

4. Services offered

4.1. Through the Website, the Licensor offers professional software-development and analysis services in the field of information technology, classified under Spanish IAE epígrafe 763 (Programadores y analistas de informática, Sección 2ª — Profesionales). The current catalogue includes, without limitation:

(a) Software products and extensions — digital products developed by the Licensor for e-commerce, content-management, and other web platforms, including by way of example only Magento / Adobe Commerce extensions and analogous components for other platforms. Use of software products is subject to the Software License Agreement.

(b) Repository access — credentials and tokens to install software products developed by the Licensor via Composer (network repository), other package managers, or as downloadable artifacts.

(c) Custom software development — bespoke development, integration, and maintenance work delivered under separate statement of work where applicable.

(d) Audits, reviews, and advisory — technical, architectural, security, accessibility, AI-readiness, and analogous audits and reviews delivered electronically as reports, recommendations, and review sessions.

(e) Consulting and project-related knowledge transfer — advisory engagements, technical mentoring, project-related walkthroughs, and reference materials produced in connection with the Licensor's programming, analysis, and consulting work.

(f) Free tier offerings — selected software products developed by the Licensor, sample audits, evaluation copies, and reference materials made available without charge.

(g) Any analogous service falling within the scope of IAE epígrafe 763 that the Licensor may, from time to time, make available through the Website.

4.2. The list and details of services available at any given time are those displayed on the Website. The Licensor reserves the right to modify, suspend, or discontinue any service at any time, subject to the rights already acquired by Customers under existing contracts.

5. Pre-contractual information

5.1. Before placing an order, the Customer is provided with the following information in compliance with Article 97 TRLGDCU:

(a) the main characteristics of the digital content or service;

(b) the total price including taxes, or, where the price cannot reasonably be calculated in advance, the manner in which it will be calculated;

(d) the identity, postal address, and contact details of the Licensor;

(e) the existence and conditions of the right of withdrawal, or the fact that the right of withdrawal does not apply, in accordance with the Refund Policy;

(f) the duration of the contract or the conditions for its termination;

(g) the functionality of the digital content, including any technical protection measures;

(h) the relevant interoperability of the digital content with hardware and software, where reasonably known.

5.2. This information is shown on the product page and recapitulated on the order summary before payment. The order is placed through a button labelled "Order with obligation to pay" or an equivalent unambiguous wording, in compliance with Article 98.2 TRLGDCU.

6. Order, payment, and delivery

6.1. An order is concluded once the Customer presses the "Order with obligation to pay" button on the order summary and the payment has been authorised by the payment service provider.

6.2. The Licensor sends an order confirmation email to the Customer within a reasonable time after the conclusion of the order, containing the order details, the price actually paid, the invoice or a link to download it, and the Customer's prior express consent and acknowledgment regarding immediate performance where applicable.

6.3. Payment is processed by Stripe Payments Europe Ltd or by an equivalent EU-licensed payment service provider notified to the Customer at checkout. The Licensor does not store full card numbers; only the last four digits and the card brand are retained for the purposes of fraud prevention, customer service, and bookkeeping.

6.4. Digital content is delivered electronically. Depending on the product, delivery consists of:

(a) immediate availability of a download link in the Customer's account; or

(b) issuance of a repository access token tied to the Customer's account.

6.5. Delivery is deemed effected at the earlier of the moment the Customer first downloads the digital content or accesses the repository, and the moment the corresponding entitlement is provisioned in the Customer's account.

7. Prices and taxes

7.1. Prices displayed on the Website are in the currency indicated on each product page and include any indirect taxes applicable to the Customer based on the Customer's country of residence as declared at checkout.

7.2. The Licensor reserves the right to change prices at any time; price changes do not affect orders already placed.

7.3. Where the Customer is a business customer providing a valid VAT number from another European Union Member State, the reverse-charge mechanism applies and Spanish VAT is not invoiced. The validity of the VAT number is the Customer's responsibility.

8. Use of the Website and acceptable use

8.1. The Customer shall not:

(a) use the Website or any service in a manner that violates any applicable law or regulation, including without limitation export control, sanctions, anti-money-laundering, anti-terrorism, and intellectual-property laws;

(b) attempt to gain unauthorised access to the Website, any service, any account other than the Customer's own, or any system, server, or network connected to the Website;

(c) probe, scan, or test the vulnerability of the Website without the prior written consent of the Licensor, except by means of the "responsible disclosure" channel published at contact@webmaster-ramos.com;

(d) use any automated means (robots, spiders, scrapers) to access the Website beyond what is permitted by the /robots.txt file or by an express agreement with the Licensor;

(e) introduce any malware, virus, worm, trojan, or other malicious code into the Website or any service;

(f) use the Website to transmit unsolicited commercial communications;

(g) impersonate any person or entity, or misrepresent the Customer's affiliation with any person or entity;

(h) collect or harvest personal data of other users without their consent;

(i) circumvent, disable, or otherwise interfere with any technical protection measure, licensing mechanism, rate limit, or access control;

(j) sell, sublicense, lease, transfer, or share the Customer's account credentials, repository tokens, or download links with any third party, except as expressly permitted by the Software License Agreement;

(k) submit content the Customer does not have the rights to submit, or that infringes any third-party intellectual-property, privacy, publicity, or other right;

(l) use the Website or any service to compete with the Licensor, including by developing a substantially similar product based on the Customer's access to or analysis of the Licensor's source code, documentation, or audit methodology.

8.2. The Licensor may suspend or terminate access to the Website and to any service for any Customer who breaches this Section 8 — including on the basis of automated detection signals (IP reputation, anomalous usage patterns, sanctions-list match, fraud-prevention signals from the payment provider) — without prejudice to any other right or remedy available to the Licensor and without obligation to refund any amount already paid in respect of the suspended or terminated period.

8.3. The Licensor may, at any time and at its sole discretion, set fair-use limits on download volume, repository-clone frequency, audit submission rate, and any other usage metric, in order to preserve service stability or prevent abuse. Such limits, where applied, are published in the Customer dashboard or notified by email.

9. Right of withdrawal — consumers

9.1. Consumers resident in the European Union have a right of withdrawal under Article 102 TRLGDCU, which can be exercised within fourteen (14) calendar days from the conclusion of the contract.

9.2. The right of withdrawal does not apply to digital content where performance has begun with the Customer's prior express consent and acknowledgment that the right will be lost, in accordance with Article 103(m) TRLGDCU. The full conditions are described in the Refund Policy Section 3.

9.3. Where the right of withdrawal applies and is validly exercised, the Licensor refunds the Customer in accordance with the Refund Policy Section 6.

10. Legal guarantee of conformity — consumers

10.1. The Licensor is liable for any lack of conformity of the digital content with the contract under Articles 114 to 127 TRLGDCU. The detailed procedure is described in the Refund Policy Section 4.

11. Intellectual property

11.1. The Website, its design, text, graphics, code, and any other content displayed on it are owned by the Licensor or are licensed to the Licensor and are protected by Spanish, European Union, and international copyright, trademark, and database-right laws.

11.2. The Customer is granted a limited, non-exclusive, non-transferable, non-sublicensable licence to access and view the Website for personal or internal-business non-commercial purposes. No other rights are granted by these Terms.

11.3. Software products purchased through the Website are licensed to the Customer under the Software License Agreement, which prevails over these Terms in case of conflict regarding the use of those software products.

11.4. Where the Customer submits any content to the Website — including without limitation reviews, ratings, comments, support messages and attachments, audit submissions, free-tier audit input data, contact-form messages, screenshots, and code snippets (collectively the "User Content") — the Customer:

(a) retains ownership of any pre-existing intellectual-property rights in the User Content;

(b) grants the Licensor a worldwide, non-exclusive, royalty-free, sublicensable, transferable, perpetual, and irrevocable licence to host, store, reproduce, display, distribute, modify, translate, create derivative works of, and otherwise use the User Content for the purposes of operating, providing, improving, marketing, and securing the Website and the services, including for the production of aggregated statistics and machine-learning training data, provided that no individual identification of the Customer is published without the Customer's consent;

(c) warrants that the Customer has all rights necessary to grant the licence in clause 11.4(b) and that the User Content does not infringe any third-party right or violate any applicable law; and

(d) shall indemnify the Licensor against any third-party claim arising from a breach of the warranty in clause 11.4(c).

11.5. The Customer waives, to the maximum extent permitted by applicable law, any moral rights in the User Content, in favour of the Licensor and any sublicensee.

12. Warranties and disclaimers

12.1. The Website and the services are provided "AS IS" and "AS AVAILABLE", without warranty of any kind, express, implied, or statutory, including without limitation any implied warranty of merchantability, fitness for a particular purpose, accuracy, completeness, non-infringement, security, or uninterrupted operation, except for the consumer-protection guarantees mandated by the applicable law of the Customer's country of habitual residence within the European Union (described in Sections 9 and 10) and any warranty that cannot be excluded under that law.

12.2. The Licensor does not warrant that the Website or the services will be free of errors, viruses, or other harmful components, that defects will be corrected, that the digital content will operate without interruption, that any audit output is accurate, or that the digital content is compatible with any particular hardware, operating system, browser, or third-party software.

12.3. The Customer is solely responsible for:

(a) the suitability of the digital content for the Customer's particular use case and for evaluating the digital content before deploying it to a production environment;

(b) the configuration, hardening, security, and ongoing maintenance of the Customer's hosting environment;

(c) the compliance of the Customer's deployment with applicable law, including without limitation tax, data-protection, accessibility, and sector-specific regulation;

(d) the back-up of any data and the implementation of disaster-recovery procedures appropriate to the Customer's business; and

(e) the prompt installation of updates, security patches, and configuration changes published by the Licensor.

12.4. Beta, preview, early-access, and otherwise pre-release features are made available "AS IS" and "AT THE CUSTOMER'S SOLE RISK", without warranty of any kind. The Licensor may modify, restrict, or remove such features at any time without notice and without liability.

12.5. Any audit, review, recommendation, or other professional output produced by the Licensor is provided as a good-faith analysis based on the information available at the time and does not constitute legal, financial, accounting, or compliance advice. The Customer remains responsible for any decision taken on the basis of such output.

13. Limitation of liability

13.1. To the maximum extent permitted by applicable law, the Licensor is not liable to the Customer for any indirect, incidental, special, consequential, exemplary, or punitive damages — including without limitation loss of profit, loss of revenue, loss of goodwill, loss of business opportunity, loss of anticipated savings, loss of data, loss or corruption of digital content, business interruption, or harm to reputation — arising out of or in connection with these Terms, the Website, the services, or the digital content, even if the Licensor has been advised of the possibility of such damages.

13.2. To the maximum extent permitted by applicable law, the Licensor's aggregate liability for all claims arising out of or in connection with these Terms, the Website, the services, or the digital content, in any twelve-month period, shall not exceed the higher of:

(a) the total amount actually paid by the Customer to the Licensor in respect of the specific service giving rise to the claim in the three (3) months preceding the event giving rise to the liability; or

(b) one hundred euros (EUR 100).

13.3. Nothing in these Terms excludes or limits the Licensor's liability for:

(a) wilful misconduct or gross negligence of the Licensor;

(b) death or personal injury caused by the Licensor's negligence;

(d) any other liability that cannot be excluded or limited under the mandatory consumer-protection provisions applicable to the Customer.

13.4. Any claim against the Licensor arising out of or in connection with these Terms, the Website, the services, or the digital content must be brought within one (1) year from the date the cause of action arose, except where a longer period is mandated by applicable law.

14. Force majeure

14.1. The Licensor is not liable for any delay or failure to perform under these Terms where such delay or failure results from circumstances beyond its reasonable control, including without limitation: natural disasters, fire, flood, earthquake; epidemics, pandemics, or public-health emergencies; acts of war, terrorism, or civil unrest; governmental action, sanctions, or court orders; labour disputes; failure or interruption of utilities, internet backbones, or telecommunications networks; failure or interruption of upstream hosting, content-delivery, or payment-processing providers; large-scale cyber-attacks, denial-of-service attacks, malware events affecting the supply chain; and any other event of force majeure recognised under Spanish law.

14.2. The Licensor shall use commercially reasonable efforts to mitigate the effect of any such event. Where the event continues for more than thirty (30) consecutive days, either party may terminate the affected service by written notice to the other.

15. Service availability and changes

15.1. The Website and the services are provided on a best-efforts basis. The Licensor does not commit to any service-level availability, response time, throughput, or capacity unless a separate agreement signed by the Licensor expressly provides otherwise.

15.2. The Licensor may, at any time and at its sole discretion:

(a) modify, suspend, or discontinue any feature, service, product, pricing, or commercial term, with reasonable prior notice where practicable;

(b) impose, modify, or remove fair-use limits on usage to preserve service stability or prevent abuse;

(c) require the Customer to update to the latest version of any software product to continue receiving support, updates, security patches, or repository access;

(d) change, replace, or remove any third-party processor or sub-processor used in the provision of the services, in accordance with the Privacy Policy;

(e) carry out scheduled or emergency maintenance, with prior notice where practicable.

15.3. Where the Licensor discontinues a service, product, or pricing tier, the Licensor shall provide reasonable prior notice through the email address registered to the Customer's account. The Customer's existing licences under the Software License Agreement for software products already delivered shall continue under their own terms; no refund is due for already-delivered digital content unless the Refund Policy provides otherwise.

16. Indemnification

16.1. The Customer agrees to indemnify, defend, and hold harmless the Licensor and its agents from any third-party claim, demand, action, proceeding, loss, liability, damage, cost, or expense (including reasonable legal fees) arising out of or in connection with:

(a) the Customer's breach of these Terms, the Software License Agreement, or any applicable law;

(b) the Customer's use of the digital content in a manner not permitted by the licence granted, or by anyone the Customer has allowed to access the digital content through the Customer's account;

(d) any claim that the User Content (as defined in Section 11.4) infringes any third-party right or violates any applicable law; or

(e) any tax, duty, levy, fine, or penalty imposed on the Licensor as a result of an inaccurate VAT number, residency declaration, or other tax-relevant information provided by the Customer.

16.2. The Licensor shall promptly notify the Customer of any claim covered by this Section 16 and shall reasonably cooperate, at the Customer's expense, in the defence of the claim. The Licensor reserves the right to assume the exclusive defence and control of any matter otherwise subject to indemnification by the Customer.

16.3. This Section 16 does not apply to consumers within the European Union to the extent it would conflict with mandatory consumer-protection provisions.

17. Suspension and termination

17.1. The Licensor may suspend or terminate access to the Website and to any service, in whole or in part, immediately and without prior notice, where:

(a) the Customer breaches these Terms, the Software License Agreement, the Privacy Policy, the Cookie Policy, or the Refund Policy;

(b) the Customer's use of the service triggers a chargeback, payment reversal, or fraud-prevention signal, in accordance with the Refund Policy Section 7;

(c) the Customer's continued access would expose the Licensor or its processors to undue legal, security, financial, or reputational risk, including without limitation a sanctions-list match, an export-control restriction, or a regulatory request;

(d) the Customer becomes insolvent, ceases trading, or enters any analogous procedure under applicable law;

(e) required by applicable law, court order, regulatory authority, or binding instruction from a payment-network operator; or

(f) for scheduled or emergency maintenance, with reasonable prior notice where practicable.

17.2. Suspension or termination does not entitle the Customer to a refund of any amount already paid in respect of the suspended or terminated period, except where the Refund Policy provides otherwise or where mandatory consumer-protection provisions require it.

17.3. Termination does not affect the rights of the Customer under existing licence agreements granted under the Software License Agreement, which survive in accordance with their own terms; however, licences linked to a refunded order or to an order subject to a chargeback terminate automatically as set out in the Refund Policy Sections 6 and 7.

17.4. Sections 8 (acceptable use), 11 (intellectual property), 12 (warranties and disclaimers), 13 (limitation of liability), 16 (indemnification), 20 (governing law and jurisdiction), and any other provision that by its nature is intended to survive termination, shall survive any termination of these Terms.

18. Changes to these Terms

18.1. The Licensor may update these Terms at any time. The updated Terms become binding from the date of publication on the Website. The previous version is archived at a permanent link.

18.2. Where a change materially restricts the Customer's rights or materially changes obligations of the Customer, the Licensor shall provide reasonable prior notice — at least thirty (30) days where practicable — through the email address registered to the Customer's account or through a banner displayed on the Website. The Customer may terminate the account within thirty (30) days of the notice without cost; continued use of the Website or any service after the notice period constitutes acceptance of the updated Terms.

18.3. Changes required by applicable law, regulatory authority, or court order may take effect immediately upon publication, in which case the prior-notice requirement in Section 18.2 does not apply.

19. Out-of-court dispute resolution

19.1. Consumers resident in the European Union may submit complaints through the Online Dispute Resolution platform of the European Commission: https://ec.europa.eu/consumers/odr/, in accordance with Article 14 of Regulation (EU) 524/2013.

19.2. The Customer may also contact the Spanish consumer authority of the relevant Comunidad Autónoma or the Customer's country of habitual residence within the European Union.

19.3. The Licensor is not subject to and does not commit to any alternative dispute-resolution scheme other than the platform referred to in Section 19.1, except where mandated by applicable law.

20. Governing law and jurisdiction

20.1. These Terms are governed by Spanish law, without prejudice to the imperative consumer-protection provisions of the Customer's country of habitual residence within the European Union.

20.2. Disputes between the Licensor and a Customer who is a consumer resident in the European Union may be brought before the courts of the Customer's domicile or before the courts of Alicante, Spain.

20.3. Disputes between the Licensor and a Customer who is not a consumer (a business customer) shall be brought exclusively before the courts of Alicante, Spain, and each business Customer irrevocably waives any objection to the jurisdiction of those courts on grounds of inconvenient forum or otherwise.

20.4. To the maximum extent permitted by applicable law, the parties agree that any dispute shall be resolved on an individual basis and not as part of any class, collective, or representative action.

21. Notices and electronic communications

21.1. Any notice from the Licensor to the Customer is validly served when sent to the email address registered to the Customer's account or, if no such address is registered, when displayed on the Website.

21.2. Any notice from the Customer to the Licensor must be sent to contact@webmaster-ramos.com or to the postal address in Section 1 to be effective.

21.3. The Customer expressly consents to receive all communications relating to these Terms, the services, the digital content, and any related transaction in electronic form, and acknowledges that such electronic communications satisfy any legal requirement that such communications be in writing.

22. Severability and entire agreement

22.1. If any provision of these Terms is held to be invalid, unenforceable, or in conflict with mandatory consumer-protection provisions, the remaining provisions remain in full force and effect, and the invalid provision shall be deemed replaced by a provision that, to the extent permitted by law, achieves the original commercial intent.

22.2. The Licensor's failure to enforce any provision of these Terms shall not constitute a waiver of that provision or of any other provision; no waiver is effective unless given in writing by the Licensor.

22.3. These Terms, together with the Privacy Policy, the Cookie Policy, the Refund Policy, and — for software products — the Software License Agreement, constitute the entire agreement between the Customer and the Licensor with regard to the use of the Website and the services offered through it, and supersede all prior or contemporaneous communications and proposals, whether oral or written. The Customer has not relied on any representation, warranty, or statement not expressly set out in these documents.

22.4. The Customer may not assign or transfer any right or obligation under these Terms without the Licensor's prior written consent. The Licensor may assign or transfer any right or obligation under these Terms to any successor in interest, including in connection with a merger, acquisition, or sale of all or substantially all of the Licensor's business or assets, by giving notice to the Customer.

22.5. Nothing in these Terms creates a partnership, agency, joint venture, or employment relationship between the Customer and the Licensor.

23. Contact

For any question relating to these Terms, the Customer may write to contact@webmaster-ramos.com or via the contact form. Full identification of the Licensor is published at Legal Notice.

These Terms of Service are published as version 1.0.0 with effective date indicated on the public page. Future versions, if any, will be published at the same URL with the previous version archived at a permanent link.

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